Privacy Policy

Most Recent Update: October 2026

This Privacy Policy explains how Hearths A'Fire (“Hearths A'Fire,” “we,” “us,” or “our”) collects, uses, and discloses personal information of its customers, prospective customers, and visitors to its website at hearthsafire.com.

1. Collection of Personal Information

Information collected directly from you: We may collect personal information directly from you, for example, through a web form, during an online or in-person registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, email address, phone number, and physical address.

Photos you upload: Photos you choose to upload, such as a picture of your fireplace or room, are used to prepare your estimate or visualization and are shared only with the service providers who process them for us.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, for example, your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser; however, parts of our website may not function properly. More information about blocking and deleting cookies is available at allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Website analytics: We use Google Analytics to understand which parts of our website are useful: which pages get read, which links get followed, and roughly where visitors are. It tells us about traffic, not about you by name. We don't send it your name, email address, or phone number, and we don't use it for advertising.

Google Analytics sets its own cookies to tell a returning visitor from a new one. They carry a random identifier, not anything that names you. If you'd rather not be counted, you can block or clear cookies in your browser, and Google offers an opt-out add-on for Analytics specifically. To learn more, see how Google uses data from the websites that use its services.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, shopping history, and geographic location.

2. Use of Personal Information

We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message, subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete checkout.

We use information collected from our advertising partners to market our products and services to you.

3. Disclosure of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services to you, and we may share your information with such third parties for these limited purposes.

• We use WhyFire for our email marketing and text message communications. For more information about how we may use your information with WhyFire and the information that may be collected through our email campaigns, see the company’s website: whyfire.com.
• We use Google Analytics, through an account WhyFire manages for us, to understand how visitors use our website, as described above. Google handles that information under its own privacy policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share your mobile phone number or your text-message consent with any third party for their own marketing.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Email & Text Message Communications

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our SMS Terms & Conditions.

5. Your Privacy Rights

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at info@hearthsafire.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

7. Contact Information

If you have any questions about this policy or our privacy practices, please contact us at info@hearthsafire.com or call (607) 436-9549.