From Our Customers

Michael & Lynn Y.:

We wanted to let you know how pleased we are with our gas fireplace. You were very helpful and knowledgeable in answering all of our questions at the time of sale. The installers did an exemplary job. They were courteous and considerate as well as skilled in the process of installing our unit. Again, all of our questions were fully answered and we felt very comfortable with everything. We are enjoying our fireplace on these cool spring mornings and evenings. We have had such a positive experience that we felt a letter of commendation was in order. Thank you to all of you!! 

Phyllis & Richard O.:

To all at Hearths A'Fire, we send our grateful thanks for the patience and professionalism you demonstrated during our initial purchase and return. We send additional thanks for any influence you may have had in it's replacement. Our Quadra-Fire is working extremely well by heating our first floor, even during the recent cold snaps. And too, we can easily start a fire, have no smoke release when the door is opened and once the fire is out all that remains is a powdery ash. Wonderful! Thank you, thank you!!

David & JoAnne W.:

This note is to thank Buddy for the elegant woodstove installation that you did for us in December. We really appreciate the operating tips you gve us then, and the quality and cleanliness of the installation process and result. We have already enjoyed and benefitted greatly from our new Jotul!

Theresa B.:

Thank you for responding to our service problem. We appreciate your timely response so much.

Thomas J. H.:

We just got our new Jotul Sebago gas stove and it's great! It's the white one and now it's the nicest piece of furniture in our living room! It's summer, and although I hope we don't have to use it too soon I'm no l onger concerned that the living room will be cold. We'd especially like to thank Jeff who was so helpful in selecting the stove, figuring out where it was going to go in the room and getting it installed. Once again Hearths A'Fire comes through! 

Scott C.:

I had been wanting to purchase a wood stove for several years as a supplemental heat source and in case of an electrical outage emergency. I chose Hearths-A-Fire as a vendor and began to explore their products & services. I received prompt and professional treatment throughout the process and was rather impressed with the availability of choices, the expertise, and the install itself. They sent out a technician who scoped out the project, and brilliantly (I thought) used an iphone (with the flashlight and camera function operating) to inspect and determine if my chimney was still viable (it wasn't). They ordered the stove and installed it on time and with no mess whatsoever. I expected my home would have sustained a few scars but it was as if they hadn't even been there and the stove just magically appeared in the chosen spot.
(Rated Us Five Out of Five Stars on Houzz!)

Yvonne T.:

I would like to take this opportunity to tell you that the crew that installed the wood burning stove at our home in Jewett, NY did so in a timely and professional manner. They were careful not to mark the house when carrying in an extremely heavy stove and took great care to insure the job was done right. We are extremely satisfied with the stove and installation of same. Many thanks!

Gary & Mary Ellen M.:

Thank you for such quick and great service. We really appreciate it.

Michael & Ann:

Great job! I really felt sorry for your worker, the stove was a mess. He worked hard and left my place clean (he was black). Thank you very much!

Stan:

I am sincerely grateful for your flexibility and willingness to stand behind your product. I appreciate your truth and sincerity. You will continue to be HIGHLY RECOMMENDED to many by me!

Donna:

Your crew is the best!  They are highly professional and I'm very impressed with your operation. Once again, thank you!

Wayne.:

Thank you so much for your help and assistance. Happy New Year from "a happy customer!"

Mariane S..:

We would like to inform you of the pleasant, excellent experience we had with the installation of our new gas logs. Buddy and crew are to be highly recommended for their neatness, their knowledge, their clear explanations, their thoroughness and their demeanor. They were a pleasure to have in our home. We are truly enjoying our new logs. Thank you!

Al & Joan C.:

I recently had a visit from your service department and wanted to let you know that your tech is an excellent, competent individual who patiently took the time to troubleshoot my pellet stove. He was very polite and considerate coming into my home to do what I know to be a dirty job in diagnosing and fixing the problem. I

Pete G.:

Thank you for solving a major problem. It was wonderful to receive all the helpful information. Thank you again. I can't speak any higher about the wonderful service we received.

Grace S.:

Just wanted to tell you how satisfied we are with your service. The service technician did a great job and the fireplace works great!!

Mary Jo W.:

They went out of their way for us and i am so thankful for them and the staff!!! The BEST !
(Rated Us Five Out of Five Stars on Houzz!)

Bonita B.:

The (service tech) was super, super, super!  Very efficient and handled the issue very quickly. He needs to get a gold star!